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Rogelio
Operations Manager
Currículo em vídeo
Contato
Competências
Utilized dispatch software to coordinate deliveries and improve operational efficiency.
Handled communication between drivers, clients, and internal teams to ensure smooth operations.
Facilitated scheduling and routing for pickups and deliveries in Managua.
Addressed and resolved challenges faced during dispatch and delivery processes.
Formação acadêmica
Resumo
Experienced dispatch coordinator with expertise in logistics, communication, and software utilization across Managua operations.
Principais conquistas
- Gained experience in dispatch software and communication improvement
- Facilitated coordination of deliveries and pickups in Managua
- Managed multiple dispatch requests with effective prioritization strategies
Experiência
Operations Manager
Ensure all operations are carried on in an appropriate, cost-effective way., Improve operational management systems, processes, and best practices., Examine financial data and use it to improve profitability, Manage budgets and forecasts, Perform quality controls and monitor production KPIs., Client relations (Hosting Business Reviews)., Identify process and action improvements through bridge plans., Manage supervisors’ onboarding., Ensure training process effectiveness., Developing training processes to mitigate financial impacts from new hires., Organizing events to increase staff motivation and engagement., Analyzing data to calculate the cost-benefit ratio., Establishing objectives for increased output and improved efficiency., Construct logistics-enhancing solutions., Make important policy, planning, and strategy decisions., Develop, implement, and review operational policies and procedures., Assist HR with recruiting when necessary., Help promote a company culture that encourages top performance and high morale.
Customer Care Contact Center Supervisor – Level 2
Customer Service., Provide feedback to front line associates., Check performance reports., Develop monthly action plans for front line agents., Engage with Client’s Level 3 and Risk Management for Incidents’ Resolution within our Customer Resolution Team., Deliver training for new hires as Universal Leader for email and voice agents., Deliver support to a New Email Campaign Launch on site.
Customer Service Supervisor
Customer Service., Provide feedback to front agents., Check performance reports., Develop monthly action plans for front agents.
Customer Service Agent
Customer Service through inbound calls, email and chat., Support to multiple Line of Business (retail and financial institutions).