Roxana

Virtual Assistant

Verify insurance coverage and eligibility prior to patient appointments to ensure accurate billing and treatment plans., Organize and manage the doctor's schedule based on availability, optimizing time and resources for maximum efficiency., Create and send detailed treatment plans for Altamed patients based on clinical notes, ensuring claims are submitted according to the agreed-upon insurance rates., Collaborated on newly launched corridors, providing feedback to enhance processes and tools., Worked cross-functionally with various departments to support business expansion and implement new tools and pilots., Partnered with external teams to streamline transfer processes and ensure efficient customer transactions.

Customer Service Advocate

Assisted customers with follow-up on online orders, ensuring timely and accurate resolutions., Updated and maintained customer personal details in the system, ensuring data accuracy., Processed customer refunds and payments, providing a smooth and efficient transaction experience.

Risk Investigator