Samer

H.O.P.E. Outreach Coordinator

Cultivate and maintain critical strategic relationships with administrators, medical staff, and residents across select skilled nursing facilities throughout Cook County to clear avenues for Colbert Consent Decree engagement.. Direct the upfront pipeline by conducting targeted resident outreach, educating eligible individuals, and guiding interested Class Members through the initial referral and eligibility processes.. Utilize Salesforce CRM, PointClickCare, and state databases to securely verify, access, and upload sensitive medical and legal documentation; maintain precise compliance tracking and case correspondence.. Facilitate quarterly educational community workshops for facility residents and lead mandatory monthly strategic alignment meetings with nursing home administrators.

Family Support Worker

Managed complex intake loops, ensuring rigorous documentation of income and age eligibility requirements for high-risk families and children under Head Start guidelines.. Provided resource navigation, mental health referrals, and family assessment activities; monitored ongoing health and nutrition indicators.. Led the monitoring and documentation of developmental screenings, driving proactive follow-up actions for any identified issues or goals.

Mental Health Professional

Engineered frontline outreach initiatives inside specialized long-term care facilities across Cook County to engage Class Members presenting with severe mental illnesses (SMI) and physical comorbidities.. Conducted crisis interventions as a Mental Health First Aider and successfully established critical initial referrals to enroll eligible individuals into the Colbert program pipeline using facility PointClickCare EHR systems and internal tracking platforms.

Wellness Case Manager

Executed high-volume data entry and compliance reporting directly to the State of Illinois tracking portals, maintaining 100% accuracy under rigorous audit standards.. Managed specialized caseloads of displaced individuals experiencing severe PTSD symptoms; coordinated and applied for federal SSI benefits through the Social Security Administration.. Provided specialized English-Arabic clinical interpretation during psychiatric evaluations, mental health intakes, and social worker interventions to ensure precise diagnostic alignment.

Psychosocial Counselor & Clinical Supervisor

Handled a caseload of 50+ individuals annually, conducting evidence-based group and individual counseling (CBT and Narrative Therapy) for severe war trauma survivors.. Supervised a multidisciplinary team of 24 therapists over a 4-year period; authored and delivered over 230 hours of advanced clinical trauma training to national and international audiences.. Audited ongoing case notes, managed referral workflows with external NGOs, and compiled metric-driven reports for international government funding entities.

Psychosocial Case Manager

Managed targeted community outreach using database information from the UN High Commission for Refugees (UNHCR); facilitated weekly psychosocial support groups.

Professional Consultant (Mental Health Funding)

Volunteer Clinical Interpreter

Contracted Project Consultant (Translation Quality)