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Samuel
Cybersecurity Analyst / IT Support Specialist
Contato
Competências
Proficient in diagnosing and resolving issues on Windows 10/11 systems to ensure optimal performance.
Experienced in managing TCP/IP, DNS, DHCP, and VPN connectivity for enterprise and end-user environments.
Skilled in administering Microsoft 365, Azure AD, and AWS to support organizational needs and security.
Dedicated to delivering high-quality user support, training, and documentation to improve efficiency.
Capable of managing file system security, access control, and user permissions to ensure data integrity.
Formação acadêmica
Resumo
Dedicated IT specialist with over 7 years of experience in cybersecurity, network administration, and user support. Skilled in managing cloud services, troubleshooting, and enhancing system security to optimize organizational operations.
Principais conquistas
- Streamlined IT support processes, reducing ticket resolution time by 20%.
- Administered Microsoft 365, Azure AD, and AWS environments, ensuring seamless access and security.
- Provided comprehensive technical support, resolving hardware, software, and connectivity issues for end users.
- Enhanced system security through effective user account and permission management.
Experiência
Cybersecurity Analyst / IT Support Specialist
Provide day-to-day technical support for Windows-based systems, resolving hardware, software, account access, and connectivity issues for end users.. Support and administer Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Office Suite.. Manage Active Directory and Azure AD, including user provisioning, group policy, access permissions, and account troubleshooting.. Troubleshoot VPN, TCP/IP, DNS, and network connectivity issues, improving user productivity and system reliability.. Communicate technical solutions clearly to non-technical users, ensuring positive customer experience and timely resolution.. Maintain data integrity and file system security, managing permissions and access controls.. Perform incident investigations and log analysis using SIEM tools, reducing average response time by 25%.. Collaborate with IT and DevOps teams on infrastructure improvements and security best practices.. Assist with internal IT projects and system enhancements in compliance-focused environments.
Customer Sales Specialist & Network Administrator
Delivered front-line IT and technical support to staff and customers, resolving connectivity, VPN, and system access issues.. Administered Microsoft 365, Azure AD, and AWS environments, managing user access and permissions.. Installed, configured, and troubleshot desktops, laptops, and network devices.. Provided training and guidance to users on software applications and system usage.. Supported basic network operations, including firewall troubleshooting and traffic analysis.
Administrative Assistant / IT Support Liaison
Provided high-volume customer support via phone, email, and in-person interactions.. Documented and escalated IT-related issues, improving ticket resolution efficiency by 20%.. Assisted users with basic computer, application, and access issues.. Developed strong organizational, communication, and time-management skills.