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Samuel
Customer Service Representative
Contato
Competências
Delivered support via phone, adhering to company protocols and ensuring customer satisfaction.
Recorded and managed customer interactions and claims data using CRM tools.
Handled claims and followed up to resolve customer issues efficiently.
Advised customers on products, services, and company policies to improve experience.
Formação acadêmica
Idiomas
Resumo
Dedicated Customer Service Representative with hands-on experience in client interactions, claims processing, and using CRM systems. Adept at guiding customers and handling complex inquiries to ensure satisfaction.
Principais conquistas
- Provided customer support through phone communication and recorded interactions using CRM systems.
- Handled claims resolution and case follow-up, ensuring customer issues were addressed promptly.
- Guided customers on products, services, and company policies to enhance satisfaction.
Experiência
Customer Service Representative
Provided customer support through phone communication., Handled claims resolution and case follow-up, Offered guidance on products, services, and company policies., Recorded customer interactions using CRM systems.