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Santiago
Bilingual Customer Service Agent
Contato
Competências
Utilized extensively for front-end development and improving user interfaces.
Built and maintained responsive web components in multiple projects.
Developed RESTful APIs and backend services for various applications.
Designed and optimized databases to support application data needs.
Participated in sprint planning, stand-ups, and retrospective meetings to ensure project delivery.
Formação acadêmica
Resumo
Dedicated software engineer with over 5 years in full-stack web development, specializing in JavaScript, React.js, and Node.js. Skilled in delivering scalable web solutions, optimizing backend performance, and collaborating effectively in Agile teams.
Principais conquistas
- Led development of a scalable web application serving over 100,000 users monthly.
- Optimized backend services reducing response times by 30%.
- Contributed to multiple projects delivering on tight deadlines in Agile teams.
Experiência
Bilingual Customer Service Agent
Provided customer service in English, ensuring efficient response times and high customer satisfaction., Operated multiple digital support platforms and internal company systems., Developed intercultural communication and problem-solving skills.
Administrative assistant
Schedule client’s appointments, Manage calendar with important dates, Provide counseling sessions on demand