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Santiago
Bilingual Agent
Contato
Bogotá, Bogota D.C., Colombia
Disponível na CazVid
Competências
Business AnalysisAvanzado
Conducts stakeholder interviews, requirements elicitation, and documentation to support project success.
Project CoordinationIntermedio
Facilitates communication across teams, tracks milestones, and ensures project deliverables are met.
Documentation & ReportingAvanzado
Creates detailed reports, status updates, and project documentation for stakeholders.
Technical KnowledgeIntermedio
Understands technical aspects of solutions to liaise effectively between technical teams and business users.
Formação acadêmica
Software Development Technology
Universidad de Cundinamarca
Completed Mar 2023
Resumo
Experienced Business Analyst specialized in technology projects, skilled in stakeholder engagement, documentation, and cross-team coordination.
Principais conquistas
- Led requirement gathering and analysis for multiple projects, improving stakeholder engagement.
- Developed and maintained detailed documentation and reports for project tracking and decision making.
- Coordinated between cross-functional teams to ensure successful project execution and delivery.
Experiência
Bilingual Agent
Teleperformance Colombia S A S
Jun 2022 - Sep 2024
Content Moderator, Customer Service Representative
Bilingual Agent
Iron Mountain Colombia S A S
Nov 2024 - May 2025
Customer Service Associate
Bilingual Agent
Grupo Konecta Colombia S.A.S
May 2025 - Aug 2025
Proctor, Customer Service Associate
Bilingual Agent
TTEC CX Solutions Colombia S A S
Aug 2025 - Present
Customer Care Associate, Sales Representative
Habilidades
Business AnalysisProject CoordinationDocumentation & ReportingTechnical Knowledge
Publicado na CazVid - 17 de mai. de 2026