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Sebastian
Customer Service Representative
Contato
Competências
Delivered empathetic and professional support to customers, fostering positive relationships and satisfaction across multiple roles.
Prepared and served food and drinks, managed table arrangements, and upsold items to enhance customer experience and sales.
Collaborated with team members to optimize service delivery during high-volume shifts and supported operational efficiency.
Handled multiple responsibilities such as serving, ordering, and supporting team tasks efficiently in fast-paced environments.
Effectively listened to customers' needs and concerns, ensuring clear communication and tailored service.
Formação acadêmica
Resumo
Experienced in delivering high-quality customer support, managing restaurant operations, and enhancing guest experiences. Skilled in communication, teamwork, and sales techniques, with a proven ability to adapt to fast-paced environments.
Principais conquistas
- Consistently provided empathetic customer service, maintaining high satisfaction levels across roles.
- Efficiently managed customer interactions using CRMs like GoHighLevel, Hubspot, and DialPad, ensuring clear communication.
- Supported restaurant operations by organizing supplies, assisting with table settings, and upselling high-profit items, contributing to improved sales and service quality.
Experiência
Customer Service Representative
Served as the initial point of contact for customer inquiries and issues, responding professionally and empathetic through the use of active listening., Made a note of every customer interaction through specific CRMs like GoHighLevel, Hubspot and DialPad guaranteeing clear communication with the...
Server/Bartender
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business., Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints., Upsold high-profit items such as appetizers and...
Server Assistant
Organized and replenished supplies at food stations to optimize team performance., Provided attentive service and proactively assessed guest needs., Assisted servers with table settings and beverage refills to support high-volume shifts.