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Sebastian
Bilingual Agent / Agente Call Center Bilingue
Contato
Competências
Experiencia demostrada en English.
Experiencia demostrada en CRM Software.
Experiencia demostrada en Data Entry.
Experiencia demostrada en Multi-line Phone.
Experiencia demostrada en Email and Chat Operations.
Formação acadêmica
Idiomas
Resumo
Bilingual Agent / Agente Call Center Bilingue buscando nuevas oportunidades
Experiência
BILINGUAL AGENT / AGENTE CALL CENTER BILINGUE
Travel and hotel scheduling through inbound and outbound calls for US citizens who participated for vacation trips announced on the radio nation-wide.
CONTRIBUTOR CARE REPRESENTATIVE / ASSOCIATE-ACCOUNT MANAGEMENT
Tech support and customer service for USA Shutterstock contributors through email and phone calls, payment processing, account maintenance and media policy management for AI technologies.
RETENTION AND CUSTOMER SERVICE AGENT / Agente de servicio al cliente
Customer care for US Samsung clients that received damaged appliances.. Tech support management for kitchen, air vac and laundry line products.. Schedule technical repair visits to clients that required replacements and warranty concerns.
COLLECTIONS ADJUSTOR
Handle outbound (collection calls) and inbound (customer service) calls from clients located in US regarding any bank product issue (Personal loans, mortgages, credit cards and such.).. Payment processing and account problem resolving.. Payment plan arrangements depending on customer profile and providing clients with best payment options and financial consulting.