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Sebastian
Customer Service Representative
Contato
Competências
Experiencia demostrada en Analytical thinking.
Experiencia demostrada en Problem-solving.
Experiencia demostrada en Planning.
Experiencia demostrada en Organizational.
Experiencia demostrada en Decision-making under pressure.
Formação acadêmica
Resumo
Perfil profesional
Experiência
CUSTOMER SERVICE REPRESENTATIVE
Responded to customer inquiries via phone, chat, and email, resolving complaints efficiently.. Assisted with order tracking, delivery information, and product support.. Conducted data and quality analysis to enhance processes and customer experience.. Escalated systemic issues and collaborated with leads and stakeholders for fast resolution.. Maintained Amazon quality standards in all customer interactions.
Process Developer
Responsible for Communication, Record to Report, Invoice Processing, Customer Service, and Process Improvement.. Negotiated contracts and complex transactions between merchants and clients.. Built excellent rapport to clients.. Updated and maintained client files.. Checked contracts and documents for transactions.. Conducted self service trends to manage self service.. Compiled loan plans information in order to address customer’s inquiries.. Managed client database and contact information.. Scheduled follow ups for those cases without prompt resolution.. Directed customer's inquiries into an appropriate area in a pleasant and professional manner in those cases.
Customer Contact Advisor
Provided customer support via phone, chat, and email, delivering clear and timely information.. Tracked and traced shipments, resolving issues and correcting order and delivery errors.. Promoted products and services, generating sales opportunities through upselling and cross-selling.. Collaborated with cross-functional teams (Operations, Logistics, and Support) to ensure efficient resolution of customer issues.. Identified areas for improvement and contributed to enhancing customer service processes and operational efficiency.