Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Sergio
IT Technician & IT Lead
Contato
Competências
Demonstrated experience with Microsoft Office & Excel.
Demonstrated experience with Remote and on-site technical support.
Demonstrated experience with Windows, Linux, and macOS administration.
Demonstrated experience with Networking (LAN/Wi-Fi, VPN, Routers).
Demonstrated experience with Active Directory & user management.
Idiomas
Resumo
IT Technician & IT Lead open to new opportunities
Experiência
IT Technician & IT Lead
Provided technical support for 100+ users across multiple sites.. Diagnosed and resolved hardware and software issues.. Managed networks, security, and user access.. Coordinated IT team operations (schedules, training).. Administered Windows, Linux, and macOS systems.. Configured routers, VPNs, and LAN/Wi-Fi networks.. Oversaw cybersecurity and access control.. Managed Active Directory and network permissions.. Migrated local environments to cloud-based solutions.. Administered databases and backups.. Delivered remote and on-site technical support.
IT Support Specialist
Provided technical support for 100+ users across different locations.. Resolved hardware and software incidents.. Managed networks and user access.. Worked night shifts ensuring continuous support.
Customer Service & VIP Specialist
Managed Wagering operations, ensuring compliance and smooth customer experience.. Delivered bilingual support for VIP clients, resolving complex issues and building loyalty.. Coordinated Front Row experiences, providing premium event support and exclusive services.
Customer Service Representative
Delivered bilingual support and met performance metrics.
Customer Service Agent
Provided technical support and customer service in telecommunications.