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Shairelin
Agente de Call Center
Contato
Competências
Experienced in assisting clients, managing inquiries, and ensuring high satisfaction levels in high-volume environments.
Skilled in database handling and file administration, supporting administrative operations efficiently.
Effective in engaging clients and team members, ensuring clear and professional interactions.
Capable of managing multiple responsibilities such as customer support, reservations, and administrative tasks.
Formação acadêmica
Idiomas
Resumo
Dedicated agent with experience in customer support, insurance renewals, and administrative tasks, eager to contribute to team success with strong communication and organizational skills.
Principais conquistas
- Managed medical insurance renewals for Healthfirst clients in New York, ensuring seamless service and client satisfaction.
- Provided exceptional customer assistance at Mount Olympus Water Park, improving guest experience through attentive service and follow-up.
- Handled database management and file administration during internship, enhancing operational efficiency.
Experiência
Agente de Call Center
Asistencia en seguro médico Healthfirst para personas de New York USA.. Manejo de renovaciones.
Pasante Informática
Administración en archivos.. Manejo de Base de Datos.
Front Desk (Recepcionista)
Asistencia al cliente. Seguimiento de Agenda.. Revisión de habitaciones y reservas y control de limpieza.