Sheila

Customer Service Advisor

Customer Service Supervisor

Project Manager Coordinator

Led the development and implementation of comprehensive customer service strategies that resulted in a 20% increase of customer satisfaction and a 15% growth in sales within the first year., Successfully launched and managed multiple cross-channel companies, providing results and customer needs completions., Create bookings, order, financial reports and customer guidance., Monitored metrics and developed actionable insights to improve efficiency and performance., Coached team members to deliver hospitable, professional service while adhering to set service models., Created customer support strategies to increase customer retention., Created, prepared, and delivered reports to various departments., Daily coordination of the different IT projects assigned., KPI compliance and time management in delivery., Effective communication with the different departments involved in the management, process, and delivery of the project.