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Sofia
Bilingual Agent
Contato
Competências
Performed complex data analysis tasks on financial datasets to inform decision-making.
Used SQL extensively for querying databases and extracting relevant data for analysis.
Created reports and dashboards using Excel functions and pivot tables.
Developed dashboards and visual reports to communicate insights effectively.
Resumo
Dedicated data analyst with extensive experience analyzing financial datasets and improving reporting accuracy.
Principais conquistas
- Developed and maintained dashboards for real-time financial data monitoring.
- Implemented data collection and processing procedures improving report accuracy.
- Collaborated with cross-functional teams to streamline data analysis workflows.
Experiência
Bilingual Agent
Experience as a customer service advisor in a banking call center, providing telephone support and offering detailed assistance with any questions or queries customers may have., Always providing comprehensive support with timely solutions for all types of situations.
Content Creator (Social Media)
I developed and managed strategic content for social media for five months, contributing to increased engagement and brand visibility on platforms such as Instagram, Facebook, and Twitter., I collaborated with a marketing team to coordinate and execute digital campaigns, ensuring the consistency and effectiveness of the company's communication strategies.