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Sofía
Telephone Customer Service Agent
Contato
Competências
Organized routes and tracked shipments to optimize delivery processes.
Provided health insurance support, resolving client inquiries in a timely manner.
Handled communication and coordination related to international shipments and services.
Maintained positive public and client relations through service delivery.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 5 years in customer support, logistics, and international relations. Adept at organizing shipments, resolving client issues, and managing service quality.
Principais conquistas
- Handled health insurance support for American clients, resolving inquiries efficiently.
- Organized routes and tracked international shipments, ensuring timely delivery.
- Managed international relations and public image through service management skills.
Experiência
telephone customer service agent
Providing support and resolution regarding health insurance for an American company.
logistics dispatch agent
Searched for drivers and organized routes., Tracked shipments to ensure their delivery internationally and domestically.