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Sonia
Administrative assistant for real estate
Contato
Competências
Proficient in Trello for technical skills tasks
Proficient in ClickUp for technical skills tasks
Proficient in GoHighLevel for technical skills tasks
Proficient in Remine for technical skills tasks
Proficient in Intermediate Excel for technical skills tasks
Formação acadêmica
Idiomas
Resumo
Professional profile
Experiência
Administrative assistant for real estate
Efficiently performed daily administrative tasks, including managing files, notifying customers via email, SMS, and notifications to ensure documentation processes were up-to-date, and assisting in scheduling meetings.. Conducted marketing activities by showcasing properties for sale on the real estate agent’s social media platforms.. Prepared detailed income and expense reports for rental properties, maintained accurate records for properties with rental units.
Technical Support Agent
Provided customer service via telephone and email, resolving technical issues and ensuring customer satisfaction.. Documented and tracked customer interactions to identify trends, improve service quality, and enhance overall customer experience.
Accounting and admin assistant
Conducted general accounting tasks and bank reconciliations, ensuring accuracy and compliance with financial regulations.. Prepared and presented periodic financial reports, providing insights and recommendations for effective financial planning and decision-making.. Managed documentation control and maintained accurate databases, including creating detailed reports on financial processes to identify trends and areas for improvement.
Backoffice and customer service Agent
Advised clients and resolved their concerns in the support and customer service process for Facebook, and streamlined back-office processes to enhance efficiency.. Provided customer service support for PNC Bank's collections department, including following up with customers regarding collections on financial products and documenting and tracking customer interactions for continuous improvement.
Executive Assistant
• Provide strategic executive and administrative support to the CEO and Business Development Manager, managing calendars, scheduling high-level meetings, and preparing detailed meeting minutes for actionable follow-up. • Create original content and manage a multi-platform social media strategy for both the real estate agent and the company, optimizing lead generation and increasing client engagement. • Manage CRM systems (GoHighLevel), organizing contacts, automating follow-ups, and leads