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Stephanie
Healthcare Billing Specialist at Insignia Resource
Contato
Competências
Expert in managing insurance claims, billing transactions, and ensuring compliance with healthcare regulations.
Proficient in providing support in English and Spanish, resolving inquiries efficiently and improving customer experience.
Skilled in resolving conflicts, clarifying complex issues, and maintaining clear client communication.
Experienced in utilizing remote support systems, CRM platforms, and collaborative tools to enhance team productivity.
Idiomas
Resumo
Dedicated healthcare billing professional with extensive experience in insurance claims processing, bilingual support, and compliance. Adept at enhancing operational efficiency and customer satisfaction.
Principais conquistas
- Processed over 100 insurance claims weekly with 99% accuracy, ensuring timely reimbursements.
- Maintained HIPAA compliance, reducing data handling errors and enhancing patient data security.
- Delivered bilingual support, resolving 95% of customer inquiries on first contact and boosting satisfaction.
Experiência
Healthcare Billing Specialist
Processed 100+ insurance claims and patient billing transactions weekly with 99% accuracy, ensuring timely reimbursements, Maintained HIPAA compliance while handling sensitive patient data, reducing compliance errors to zero, Collaborated with healthcare providers and insurance companies to resolve billing discrepancies, improving resolution time by 25%
Customer Service & Sales Representative
Delivered bilingual (English/Spanish) support, resolving 95% of customer inquiries on first contact and increasing customer satisfaction, Managed billing inquiries, account updates, and service explanations, reducing payment errors by 15%, Exceeded sales goals by identifying customer needs, upselling products/services, and closing deals, contributing to a 20% increase in revenue, Collaborated with cross-functional teams to resolve disputes, boosting customer retention by 10%, Recognized as top performer for problem-solving skills and consistently delivering exceptional client experiences