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Stephanie
Trainer
Contato
Competências
Ensured high-quality customer interactions and maintained service standards through evaluations and continuous feedback.
Designed and delivered training programs, organized materials, and facilitated calibration sessions for diverse teams.
Monitored operational metrics, analyzed data, and supported process improvements to meet performance standards.
Managed documentation, reports, and metrics tracking to support operational efficiency and decision-making.
Provided operational support across regions, facilitating effective communication and collaboration.
Formação acadêmica
Idiomas
Resumo
Dedicated training professional with over a decade's experience in customer service, quality assurance, and process evaluation within global BPO environments. Skilled in designing training programs, conducting calibrations, and supporting operational excellence.
Principais conquistas
- Led onboarding, training, and follow-up processes for new hires across multiple regions, enhancing onboarding effectiveness.
- Evaluated and audited operational processes, ensuring quality standards and KPIs were met with daily performance assessments.
- Supported regional and global teams by hosting calibration sessions and providing comprehensive training materials and operational support.
Experiência
Trainer
Deliver professional, quality-focused customer service meeting and exceeding the standards for the role, managing different scenarios ensuring process compliance., Led Onboarding, training and follow up for new hires. Designed and organized training materials, schedules, evaluations and employee...