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Tani
PRN Concierge
Contato
Competências
Demonstrated experience with Phone and Email Communication.
Demonstrated experience with Data Entry and Documentation.
Demonstrated experience with Team Leadership.
Formação acadêmica
Resumo
Professional profile
Experiência
PRN Concierge
Served as the central point of contact for residents, families, guests, and staff across four care environments: Independent Living, Assisted Living, Healthcare, and Memory Care.. Resolved concerns and coordinated transportation, packages, mail, visitor access, and service requests while maintaining accurate daily documentation and partnering with clinical, security, housekeeping, maintenance, and dining teams.
Proprietor and Pet Care Specialist
Direct all client communication, scheduling, bookings, payment coordination, service delivery, and daily operations for an independent pet care business.. Manage multiple client commitments and build repeat business through detailed care instructions, individualized service plans, timely updates, prompt problem resolution, and dependable follow through.
Resident Service Coordinator
Supported residents and prospects with lease compliance, service requests, late payments, community resources, and property concerns from first contact through resolution.. Coordinated tours, prospect follow up, leasing documents, payment collection, property updates, vendor services, resident events, and maintenance follow through.. Handled urgent concerns, prepared outreach materials, and contributed to staff, regional, and leadership meetings supporting community operations.
Concierge, Supervisor, and Concierge Director
Promoted through three levels of responsibility from Concierge to Supervisor to Concierge Director, ultimately leading concierge operations, resident service, and staff support.. Prepared staff schedules and supported onboarding, training, new hire paperwork, payroll data, and recommendations involving hiring, promotion, discipline, and termination.. Worked with community management and regional leadership to resolve escalated concerns, recommend practical solutions, protect resident confidentiality, and maintain service standards.. Coordinated resident requests, deliveries, moves, vendors, visitor access, realtor visits, amenity reservations, and security monitoring in a high volume environment.