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Tashwille
Customer Operations Specialist
Contato
Competências
Demonstrated experience with Operations Management.
Demonstrated experience with Customer Service.
Demonstrated experience with Sales.
Demonstrated experience with Claims Management.
Demonstrated experience with Conflict Management.
Formação acadêmica
Resumo
Customer Operations Specialist open to new opportunities
Experiência
Sales Executive and Customer services and Claims Specialist
Handle high-volume inbound sales calls for home removals, furniture, vehicle transport, and other services.. Convert enquiries into bookings through tailored solutions and effective communication.. Follow up on online quotes and recover sales from payment failures.. Deliver strong customer service while consistently working towards sales targets.. Handling Claims for previous handled jobs within SLA. On the day claims or disputes as well as any changes or complaint pre-service handled.
Subject Matter Expert (SME)
Supported new groups of advisors through coaching, mentoring, and operational guidance.. Performed responsibilities typically associated with a Team Leader, including coaching, performance support, quality assurance, and handling escalated customer cases.. Provided expert product knowledge and policy guidance to customer service advisors.. Worked closely with leadership to maintain British Airways' high customer service standards.. Assisted with developing new advisors into confident, high-performing team members.
On-Ground Operations Service Agent
Progressed through multiple operational roles within Cape Town Intern demonstrating adaptability and earning increased responsibility.. Began as a Domestic Customer Handler before progressing to Interna Managed delayed baggage, damaged luggage, and passenger claims and empathy.. Progressed to Check-in Agent and Gate Controller, ensuring efficient p and on-time departures.. Promoted to Assistant Flight Controller, supporting flight operations a activities.. Delivered ground handling services for Singapore Airlines, Emirates, Et RwandAir, and Condor.. Maintained strict compliance with airline safety procedures while delivering customer service.
Assistant Courier
Creating orders of magazines, and ensuring the bundles are delivered stores, book stores, small business owners, etc.) and collecting old ou returning those to base for recycling purposes.. Maintaining good relations with Clients and promoting the business.