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Tebogo
Credit Admin Clerk at DP World Retail Logistics
Contato
Competências
Skilled in resolving customer queries and ensuring positive client interactions.
Proficient in data capturing, filing, and indexing to maintain organized records.
Experience in processing sales claims and investigating discrepancies efficiently.
Effective in attending to customer queries and coordinating with team members.
Formação acadêmica
Resumo
Detail-oriented professional with experience in claims investigation, customer query resolution, and data processing within logistics. Skilled in ensuring accurate record-keeping and efficient claims handling to support operational excellence.
Principais conquistas
- Streamlined claims investigation process, improving accuracy and efficiency.
- Handled customer queries, enhancing client satisfaction and resolution times.
- Managed data capturing and filing, ensuring organized and accessible records.
- Processed sales transaction claims, reducing processing time by 15%.
- Coded shortages and returns for credit notes, ensuring accurate financial documentation.
Experiência
Credit Admin Clerk (QUERIES)
Attend to customer queries. Claims investigation. Check all shortages and return coded for credit notes. Processing claims for sales transaction. Data capturing and filing. Scanning and index. Handle internal and external telephonic queries. Daily reports. Attending AOD meetings. Perform general office duties as required. supervisor (Team leader)