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Teemo
Managed Services Support Specialist (IT Support)
Contato
Competências
Experiencia en resolución de problemas hardware, software y conectividad en entornos multinacionales.
Soporte en líneas de producción automatizadas, garantizando alta disponibilidad y rendimiento.
Administración y monitoreo de infraestructura crítica, asegurando alta disponibilidad y protección.
Implementación y gestión de proyectos de cableado que mejoran la fiabilidad de la red.
Formação acadêmica
Idiomas
Resumo
Especialista en soporte técnico con sólida trayectoria en empresas líderes, enfocado en mantener sistemas confiables y mejorar la eficiencia operativa en entornos dinámicos.
Principais conquistas
- Reducido el tiempo de inactividad en entornos críticos mediante soporte técnico eficiente en Ricoh y Intel.
- Gestionó más de 25 tickets críticos semanalmente, mejorando la eficiencia en resolución en Intel.
- Mantuvieron 99.9% de uptime en infraestructura vital, asegurando operaciones continuas en Intel.
- Lideró proyectos de cableado estructurado que incrementaron la fiabilidad de red en Boston Scientific.
- Brindó soporte técnico a más de 500 usuarios, mejorando la satisfacción y el cumplimiento de SLA.
Experiência
Managed Services Support Specialist (IT Support)
Provided Tier 1–2 technical support across a multinational Costa Rica/U.S. environment, resolving hardware, software, and connectivity issues to minimize downtime for end users.. Deployed and maintained network infrastructure — wireless access points, switches, and printers — ensuring reliable connectivity across lab and office environments.. Drove root-cause diagnostics on complex hardware and software issues within a high-volume ticketing environment, contributing to cross-functional IT initiatives.
Automation Support Engineer
Delivered real-time technical support for automated manufacturing lines and production systems, safeguarding uptime in a high-availability environment.. Resolved 25+ critical ServiceNow tickets weekly while consistently meeting SLA targets, minimizing costly production downtime.. Proactively diagnosed and resolved software and network issues using monitoring tools, protecting mission-critical manufacturing systems.
CS IT Security Specialist
Administered and monitored critical server infrastructure, sustaining 99.9% system uptime.. Supported 200+ end users with hands-on technical troubleshooting, boosting customer satisfaction and cutting ticket resolution time by 30%.. Strengthened organizational security posture by managing access control, endpoint protection, and vulnerability remediation across IT teams.. Streamlined hardware logistics and support workflows, cutting average response time by 25%.
IT Support Analyst
Provided Tier 1–2 IT support to 300+ users across multiple departments, consistently meeting SLA targets.. Spearheaded structured cabling projects that boosted network reliability by 20%, while managing Windows Server and Active Directory environments.. Mentored 5 junior support staff and authored standardized documentation, driving a 15% gain in team efficiency.