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Thabile
Cashier
Contato
Competências
Engaged with customers via telephone and email to resolve issues, provide updates, and ensure satisfaction in the automotive and retail industries.
Maintained accurate complaint records, generated reports, and ensured data integrity for operational and audit purposes.
Managed invoicing processes and organized files/documents to support smooth business operations.
Tracked parts and delivery ETA, updating customers regularly to ensure transparency and timely service.
Formação acadêmica
Idiomas
Resumo
Dedicated Customer Liaison with over 5 years' experience supporting automotive and retail industries. Skilled in complaint management, communication, record keeping, and process tracking, ensuring customer satisfaction and operational efficiency.
Principais conquistas
- Managed and maintained detailed complaint logs, ensuring real-time accuracy and ongoing updates throughout customer interactions.
- Liaised effectively with customers to gather relevant information, validate claims, and communicate updates, strengthening customer relationships.
- Handled invoicing and report generation with accuracy, contributing to efficient record-keeping and operational workflow.
Experiência
Cashier
Cashier
Customer Liaison Assistance
Interact with customers daily via telephone and email on corrections and resolutions, Liaise with customers to obtain relevant process information to validate claim, Track parts and delivery ETA and update customers throughout the process, Ensure all Customer Complaints are logged timeously/ daily...