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Thelma
Customer Service Team Leader with proven leadership in banking sector
Contato
Competências
Provided quality customer support, managed inquiries and resolved complaints to enhance client satisfaction.
Effectively communicated with customers and team members to facilitate problem-solving and information sharing.
Led and coordinated team activities to meet departmental goals and maintained team performance standards.
Handled customer complaints and enquiries, applying problem-solving skills to resolve issues efficiently.
Managed administrative tasks including data entry and basic administrative functions to support daily operations.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service professional with leadership experience at Nedbank, skilled in team coordination, client relations, and administrative functions. Adept at resolving issues and ensuring team effectiveness in a fast-paced banking environment.
Principais conquistas
- Led customer service teams at Nedbank, achieving departmental goals and managing customer enquiries and complaints.
- Handled administrative tasks effectively, supporting departmental operations and customer satisfaction.
- Stepped in as stand-in for the department manager, ensuring continuity and leadership in daily operations.
Experiência
Team leader (customer service)
Leading teams towards the achievement of the department goals, Stand in for the department manager, Complete admin related tasks at the end of the day, Handling of customer enquiries and complaints