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Thobeka
General worker
Contato
Competências
Effectively prioritizes tasks to meet deadlines and improve workflow efficiency.
Actively listens to clients to understand needs and provide accurate, empathetic solutions.
Identifies issues promptly and implements practical solutions to resolve customer concerns.
Utilizes basic Excel functions for data entry, analysis, and reporting tasks.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service agent with a year of experience in rapid query resolution, multi-channel support, and effective communication. Adept at managing tasks efficiently and fostering positive client relationships.
Principais conquistas
- Resolved customer queries efficiently, reducing wait times and enhancing customer satisfaction.
- Provided multi-channel support using phone and Microsoft Excel, ensuring seamless communication.
- Demonstrated empathy and active listening, fostering positive customer relationships.
Experiência
General worker
Working at eThekwini municipality as a general worker. Waste collection routing. Street sweeping. Drain opening and operations
Customer service agent
Resolving queries rapidly via minimized wait times. Offering seamless multi-channel support including Microsoft Excel and phone calls. Displaying authentic friendliness, empathy, and active listening skills. Providing accurate information without transferring the customer repeatedly