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Thomas
Technical Support Specialist
Currículo em vídeo
Contato
Competências
Provided timely assistance, resolved customer inquiries, and ensured satisfaction across multiple companies.
Handled technical issues, package delivery inquiries, and returned/refunded cases, demonstrating troubleshooting skills.
Applied strong communication and empathetic handling of inquiries to improve customer experience.
Managed inquiries via calls, chat, email, and casework, ensuring seamless support across platforms.
Formação acadêmica
Resumo
Dedicated contact center professional with 3 years of experience in customer service and technical support, excelling in multi-channel communication, problem resolution, and client satisfaction.
Principais conquistas
- Progressed through multiple roles in customer service, handling diverse support channels including call, chat, and email
- Gained experience working with major clients like Capital One, ABEX Global, and TOS Inc.
- Developed strong communication and technical support skills through progressive responsibilities
Experiência
credit card customer service representative
Providing timely assistance and resolving inquiries or issues raised by customers.