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Ulises
Agente De Reservaciones
Contato
Competências
Experiencia demostrada en Hospitality services.
Experiencia demostrada en Administrative skills.
Experiencia demostrada en Group services.
Experiencia demostrada en Multi-line telephone systems.
Experiencia demostrada en Conflict management.
Formação acadêmica
Resumo
Agente De Reservaciones buscando nuevas oportunidades
Experiência
Guest Experience/ Concierge leader/OTAS management
Direct management of maintenance staff and housekeepers. Property maintenance prevention. Purchases of furniture, plants, tableware, everything the town needs. Prevention and maintenance with pool personnel. Prevention of gardens and green areas. Exclusive customer services. Create an atmosphere of friendship with guests. Recommendations of trendy and exclusive places. Recommendations of natural areas and archaeological sites. Solution of situations in the hotel. Contact through cordial emails and WhatsApp. Charge by credit cards. (TVP terminals). Creation of manuals (Concierge). Leadership of the concierge team
Guest Experience/ Concierge leader
Exclusive customer services. Create an atmosphere of friendship with guests. Recommendations of trendy and exclusive places. Recommendations of natural areas and archaeological sites. Solution of situations in the hotel. Contact through cordial emails and WhatsApp. Charge by credit cards. (TVP terminals). Creation of manuals (Concierge). Leadership of the concierge team
Front desk concierge
Exclusive customer services. Create an atmosphere of friendship with guests. Recommendations of trendy and exclusive places. Recommendations of natural areas and archaeological sites. Solution of situations in the hotel. Contact through cordial emails and WhatsApp. Charge by credit cards. (TVP terminals)
Front desk concierge (Reservations assistant)
Exclusive customer services. Create an atmosphere of friendship with guests. Recommendations of trendy and exclusive places. Recommendations of natural areas and archaeological sites. Solution of situations in the hotel. Contact through cordial emails and WhatsApp. Charge by credit cards. (TVP terminals). In charge of showing the soliman bay. Reservations assistant. Bellboy assistant. Head concierge on evening shift