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Veronica
Customer Service
Contato
Competências
Demonstrated experience with Customer service.
Demonstrated experience with Problem-solving.
Formação acadêmica
Experiência
CUSTOMER SERVICE
Customer service by telephone, Response to requests and concerns of the clients, Attention to complaints and claims, Explanation of promotions and application of discounts, Cross sales
CUSTOMER SERVICE
Provide customer service by telephone with information of PCP and specialist IN and OUT the network, Response to requests and concerns of the clients regarding changes of plans or coverage, Solve billing questions and request reimbursement on behalf of the patient, Explanation of promotions and application of discounts when the customer meet the criteria, Appointment scheduling, explanation of extra charges and plan rates when the customer had a HMO or PPO Plan, Provide information such address and phone number of hospitals, clinics, pharmacies, gym and therapist in the area of the patient
CUSTOMER SERVICE
Customer service by telephone, Response to requests and concerns of the clients, Attention to complaints and claims, Explanation of promotions and application of discounts
ADMINISTRATIVE ASSISTANT
Reception and manage e-mails, Appointment management and scheduling, Organization of digital and physical documents
CALL CENTER ADVISOR
Customer service by telephone, Response to requests and concerns of the clients, Attention to complaints and claims, Cold calling for sales, Verification of service quality metrics
CALL CENTER ADVISOR
Customer service by telephone, Response to requests and concerns of the clients, Attention to complaints and claims, Make sales at the customer's request