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Victor
Customer Success Agent
Contato
Competências
Provided multi-channel assistance, resolving issues, processing orders, and maintaining KPI and quality standards.
Supervised small teams in hospitality settings, managing workflow, inventories, and staff coordination.
Managed stock levels and orders for bar operations, ensuring seamless daily service delivery.
Proficient in Windows OS, Office Suite, Internet applications, social media, and basic Linux terminal use for support activities.
Engaged guests through games and events at hospitality venues, enhancing customer experience.
Formação acadêmica
Idiomas
Resumo
Detail-oriented customer support specialist with over 5 years of experience in tech support, hospitality, and team management. Skilled in delivering excellent service, handling inquiries, and managing operations with adaptability. Proven ability to learn quickly and thrive in dynamic environments.
Principais conquistas
- Handled diverse customer interactions across websites and channels, ensuring high satisfaction and compliance.
- Managed daily operations, inventory, and team workflow as a Bar Manager, optimizing service efficiency.
- Adapted quickly to different roles, demonstrating versatility from customer support to team leadership and event coordination.
Experiência
CUSTOMER SUCCESS AGENT
My primary function was to take calls, answer emails and chats from users from different websites helping them with account management., Provided professional services and support in a dynamic work environment., Worked flexible hours across night, weekend, and holiday shifts., Proven ability to...
CUSTOMER SERVICE REPRESENTATIVE
My primary function is to take calls from Customers that are trying to place an order for ink and toner or to resolve any issues Customer may have regarding LD products., The same company owns 5 different websites, I took calls from all of these sites with compliance of KPIs and Quality reports.,...
BAR MANAGER
My primary function was to manage the work-flow of 4 people in order to comply with the times required to serve all the drinks in a timely manner to 24 tables., As a manager I was also in charge of inventory and orders to restock the Bar at a daily basis.
BAR MANAGER DAY SHIFT
As manager I was in charge of 3 people during the morning shift, our morning goal was to serve breakfast to our guests, restock the bar in order to be ready for the night shift and prepare for lunch time., After noon we start to serve lunch and engage with the guests through different types of...