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Vinicio
Reservations & Customer Experience Agent
Contato
Competências
Managed client bookings and reservation processes using CRM tools in the luxury travel sector.
Handled B2C and B2B client interactions ensuring tailored service and client satisfaction.
Provided accurate Spanish-English interpretation across healthcare, legal, and customer service contexts.
Utilized AI-enhanced platforms and internal CRM systems to ensure seamless service delivery.
Addressed client needs and issues efficiently to maintain service quality and satisfaction.
Formação acadêmica
Idiomas
Resumo
Experienced hospitality and interpretation professional with expertise in client communication, reservations management, and bilingual interpretation in high-pressure environments.
Principais conquistas
- Handled client communications and reservation processes for high-end private transportation services
- Responded swiftly and professionally to inquiries, tailoring quotes to maximize upsell opportunities
- Delivered accurate, impartial bilingual interpretation for healthcare, legal, and customer service calls
Experiência
Reservations & Customer Experience Agent
Handled all client communications and reservation processes for high-end private transportation services., Responded swiftly and professionally to inquiries, tailoring each quote to client needs while maximizing upsell opportunities., Managed bookings using internal CRM tools and AI-enhanced...
Bilingual Interpreter (Spanish–English)
Delivered accurate, impartial, and confidential interpretation for healthcare, legal, and customer service calls., Maintained clarity and cultural sensitivity in high-pressure scenarios, often navigating emotionally intense conversations.