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Viviann
Workforce Management Analyst – Temporary Role
Contato
Competências
Demonstrated experience with Verbal Communication.
Demonstrated experience with Written Communication.
Demonstrated experience with Analytical Skills.
Demonstrated experience with Sales Goals Achievement.
Demonstrated experience with Learning New Technologies.
Formação acadêmica
Idiomas
Experiência
Workforce Management Analyst – Temporary Role
Optimized staffing and resource allocation to ensure meeting business demands efficiently., Analyzed data to forecast needs, develop scheduling strategies, and collaborate with various departments to enhance operational performance.
Senior customer service representative
Assisted senior customers with medical insurance inquiries, medical claims processing, benefits explanation, insurance coverage and assisted scheduling medical appointments.
Sales Associate
Successfully met and exceeded sales targets through proactive customer engagement and upselling techniques.
Collections Specialist
Managed the follow-up on invoice payments, ensuring timely collection and resolution of outstanding balances., Coordinated with clients to address missing documentation and conducted detailed reviews of invoices to ensure accuracy., Investigated potential fraud cases, reported discrepancies, and ensured the recovery of funds paid to drivers., Maintained accurate records and provided regular updates on collection status.