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Vuyokazi
Export Client Services Senior Clerk
Contato
Competências
Demonstrated experience with Team Recruitment, Training & Development.
Demonstrated experience with Staff Supervision & Performance Support.
Demonstrated experience with Workforce & Resource Planning.
Demonstrated experience with Monthly Budget Forecasting.
Demonstrated experience with Revenue Monitoring & Reporting.
Formação acadêmica
Idiomas
Resumo
Export Client Services Senior Clerk open to new opportunities
Experiência
Export Client Services Senior Clerk
Leading and coordinating the export operations team.. Managing client relationships and communications.. Overseeing export documentation and procedures and ensuring compliance with regulations and laws.. Reviewing and verifying export documentation (e.g., bills of lading, invoices).. Resolving complex export-related issues.. Monitoring and reporting on export performance metrics and implementing process improvements.. Responsible for managing client expectations and relationships.. Responding to client inquiries and concerns, shipping inquiries.. Responsible for maintaining rate quotations, booking confirmation, and providing export guidance and support to clients.. Negotiating with clients on shipment details and managing client expectations and relationships.. Supervising and mentoring junior staff, assigning tasks, setting priorities, and assisting in conducting performance evaluations.
Transport Team Leader
Recruited, onboarded, trained, and supervised a team of 17 staff members. Built a strong team culture and supported staff development and performance. Managed daily transport planning, scheduling, routing, and traffic control. Ensured compliance with safety rules and transport regulations. Helped forecast the monthly departmental budget and track revenue targets. Compiled operational reports and verified monthly invoicing and revenue records. Processed purchasing orders and stock transactions through SAP. Approved diesel orders and authorised trailer repairs. Liaised with clients and stakeholders on operational planning. Managed export and import container movement and load scheduling
Cartage Controller
Planned, routed, and scheduled vehicles and assisted with queries relating to shipments.. Ensured that all transporters were contacted and kept updated regarding their progress and delivery changes.. Ensured that all relevant and correct documentation was handed to the transporter prior to each upliftment.. Ensured the pre-departure and debriefing of transporters for any special client requirements. Escalated any issues that could not be resolved to management.. Ensured all loads were adequately insured and that high-value loads were monitored from loading to delivery, adhering to booking slots for direct deliveries and dispatch procedures.
Stock Controller
Responsible for forecasting supply and demand to prevent overstocking and out-of-stock (OOS). Entered purchase details (vendor information, invoices, and pricing) into internal databases. Tracked shipments and addressed delays. Oversaw the storage of products, particularly fragile items. Evaluated suppliers’ offers and negotiated profitable deals. Coordinated regular inventory audits. Liaised with warehouse staff and internal teams to assess product quality
Tracking Clerk
Captured container releases on Tracker System and recorded damaged containers. Live tracking of containers entering and departing the depot. Monitored reefer status through RCM. Monitored stock reports. Captured and repaired quotes
Control Room Operator
Monitored en-route drivers on the Truck Assist System. Responsible for bus and accommodation bookings. Updated clients on driver locations. Debriefed drivers returning from deliveries. Monitored and contacted drivers to mitigate risk and prevent hijackings
Assistant Manager
Assisted in planning and implementing strategies. Coordinated daily customer service operations. Tracked progress of operational objectives. Evaluated employee performance and supported training needs. Monitored operating costs, budgets, and inventory. Suggested sales training programmes and techniques. Researched trends and updated product offerings. Conducted audits to ensure store functionality and presentation