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Ximena
Customer Service and Collector Representative at Alorica
Contato
Puebla, Puebla, Mexico
Disponível na CazVid
Competências
Customer ServiceAdvanced
Expertise in addressing customer needs, resolving issues, and ensuring positive experiences.
Communication SkillsAdvanced
Proficient in active listening, clear articulation, and empathetic engagement with clients.
TeamworkIntermediate
Effective collaborator with colleagues to achieve common goals and improve service quality.
Time ManagementIntermediate
Skilled in prioritizing tasks and managing schedules to meet deadlines efficiently.
Formação acadêmica
Wilson Elementary
Colegio de Bachilleres del Estado de Puebla
Completed july 2022
Idiomas
Englishfluent
Spanishfluent
Resumo
Motivated customer service representative with experience in client support, problem resolution, and team collaboration. Adept at building rapport and ensuring customer satisfaction.
Principais conquistas
- Consistently achieved high customer satisfaction scores through effective communication and empathy.
- Managed multiple customer accounts, ensuring efficient resolution of issues and maintaining positive relationships.
- Demonstrated strong time management and adaptability in a fast-paced support environment.
Experiência
Customer Service and Collector Representative
Alorica
Nov 2023 - Jan 2025
Ensure customer satisfaction and provide professional customer support.
Habilidades
Customer ServiceCommunication SkillsTeamworkTime Management
Publicado na CazVid - 2 de jun. de 2026