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Ximena

Customer Service Representative

Contato

San José,San José,Costa Rica
Disponível na CazVid
Contato pela CazVid

Competências

Active listeningIntermediate

Demonstrated experience with Active listening.

Effective communication (written and verbally)Intermediate

Demonstrated experience with Effective communication (written and verbally).

Interpersonal development and empathyIntermediate

Demonstrated experience with Interpersonal development and empathy.

Classroom/group managementIntermediate

Demonstrated experience with Classroom/group management.

Organizational and time managementIntermediate

Demonstrated experience with Organizational and time management.

Formação acadêmica

Bachelor’s degree
Universidad Internacional de las Américas
Completed 2022
Post graduate degree
Universidad Castro Carazo
Completed 2025

Idiomas

enNative

Experiência

Customer Service Representative

Sykes Enterprises
2014 - 2015

Conducting detailed billing reviews, Performing basic guided technical troubleshooting, Providing comprehensive general customer assistance

Employee Resources Center (ERC) Representative

Amazon HR Services
05/2016 - 10/2017

Resolving inquiries related to payroll, Managing employee benefits, Scheduling adjustments

Middle School English Assistant Teacher

Saint Michael School
01/2018 - 04/2019

Assisting the lead teacher in curriculum delivery, Classroom management, Fostering English language development

Primary School Teacher

Sun View School
01/2022 - 05/2022

Delivering comprehensive curriculum across core subjects, Effective multidisciplinary planning and execution

English Language Instructor

Intensa Learning Institute
06/2022 - 08/2023

Planning, preparation, and delivery of curriculum, Application of diverse pedagogical techniques

High School English Teacher

Creston High School
01-2024 - currently

Developing student proficiency in Grammar, Reading comprehension, Literature analysis, Creative Writing

Habilidades

Active listeningEffective communication (written and verbally)Interpersonal development and empathyClassroom/group managementOrganizational and time management
Publicado na CazVid - 17 de mai. de 2026
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