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Yazmin
Technical Support Specialist & Device Protection Consultant
Currículo em vídeo
Contato
Competências
Experience in using dispatch tools to coordinate deliveries and improve communication.
Managed delivery and pickup schedules, prioritizing requests to meet tight deadlines.
Facilitated effective communication between team members and clients during dispatch operations.
Addressed and resolved logistical challenges to ensure smooth operations.
Formação acadêmica
Resumo
Experienced logistics professional specializing in dispatch operations, communication, and problem resolution.
Principais conquistas
- Managed multiple dispatch requests simultaneously, ensuring timely deliveries and pickups
- Utilized dispatch software to enhance communication and operational efficiency
- Resolved logistical challenges by coordinating closely with delivery teams and clients
Experiência
Technical Support Specialist & Device Protection Consultant
Managed calendars for service appointments, ensuring efficient technician assignments based on complexity., Provided structured remote support for mobile and home devices, offering clear step-by-step guidance to clients with varying tech familiarity., Oversaw the full insurance replacement process, including diagnostics, appointment scheduling, and coordination of device shipment or repair., Recommended device protection plans and additional services aligned with client profiles., Used CRM tools (Salesforce, UJET) for accurate case logging, resolution tracking, and timely escalation., Maintained organized records of recurring issues, coordinated follow-ups, and supported internal reporting for workflow optimization.
Logistics, Operations and Support Specialist
Assisted with internal task scheduling and maintained shared logs of operations progress for daily team briefings., Monitored live delivery operations and maintained real-time coordination with support teams using Google Meet and internal systems., Managed incoming requests and exceptions from customers via chat and email, documenting all updates in Notion., Handled order incidents (robot malfunctions, delays, food damage) by initiating service adjustments or compensation processes., Led accurate data entry and CRM updates (Zendesk) to support internal visibility and SLA tracking.
Customer Success & Order Logistics Specialist (Bilingual)
Supported order logistics, subscription management, and wellness product inquiries for U.S.-based clients., Managed store-level coordination including shipment tracking, issue reporting (FedEx/USPS/UPS), and inventory delay diagnostics., Maintained clear email communication logs and conducted timely follow-ups to ensure issue closure., Developed internal tracking dashboards to monitor store performance and implemented contingency workflows during outages., Supported team leads with weekly reporting, case documentation, and communication cleanup.
Support and Logistics for Uber Drivers
Maintained case documentation through Salesforce and Bliss, and ensured accuracy during each support interaction., Supported driver onboarding and logistics operations across U.S. and Canada, including account setup, verification, and system troubleshooting., Collaborated with supervisors on internal scheduling, onboarding material delivery, and performance reporting., Acted as back-up team lead: logged attendance, audited cases, monitored KPIs, and facilitated brief coaching sessions., Managed outbound contact flows for the Uber Rentals program, scheduling appointments and assisting with fleet program inquiries (including Tesla).