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Yeiko
T2 Agent, Chime Campaign
Contato
Competências
Applied statistical techniques and tools to interpret complex datasets.
Utilized SQL for data querying and database management.
Created detailed reports and dashboards using Excel and visualization tools.
Conducted research to support strategic decision-making and client needs.
Formação acadêmica
Resumo
Dedicated data analyst with a proven track record in interpreting data and providing strategic insights. Skilled in SQL, Excel, and market research, committed to driving data-driven decisions.
Principais conquistas
- Led data collection and analysis for major client projects, delivering actionable insights
- Developed dashboards and reports that improved decision-making efficiency
- Collaborated with cross-functional teams to enhance data accuracy and integrity
Experiência
T2 Agent, Chime Campaign
Provide efficient customer support via chat, email, and phone for Chime members in the U.S., resolving inquiries related to accounts and financial services., Lead and support a team of agents, ensuring high-quality service delivery and customer satisfaction in a fast-paced fintech environment., Optimize workflow processes and implement improvements to maintain and exceed key performance indicators.
Customer Service Representative
Uber Campaign: Delivered real-time support to Uber drivers in the U.S. and Canada, resolving issues related to trips and accounts, contributing to enhanced driver satisfaction and service quality., Expedia Campaign: Managed inquiries from hotel partners globally, addressing booking, cancellation, and customer service-related concerns, ensuring smooth operations and customer satisfaction.