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Yoel

Customer Care Representative

Contato

San Miguel, San Miguel Department, El Salvador
Disponível na CazVid
Contato pela CazVid

Competências

Digital MarketingAvanzado

Designed and executed digital marketing strategies including SEO, SEM, and social media.

Content CreationAvanzado

Produced marketing content for websites, blogs, and social media platforms.

Data AnalysisIntermedio

Utilized analytics tools to monitor and improve marketing campaign effectiveness.

Project ManagementIntermedio

Coordinated marketing projects, timelines, and cross-functional teams.

Formação acadêmica

Bachelor’s degree
UNIVERSIDAD DE ORIENTE
Completed 2019

Resumo

Experienced marketing professional with a focus on digital campaigns and content strategy.

Principais conquistas

  • Developed and implemented comprehensive marketing campaigns across multiple channels.
  • Led content creation and social media strategy, increasing online engagement.
  • Managed marketing tools and analytics to optimize campaign performance.

Experiência

Customer Care Representative

Telus Digital
2020 - 2020

Assist and follow-up cases related to the ticketing and entertainment industry., Provide assistance to other team members by providing floor support., Take and review appraiser's reports when running customer’s properties inspections., Setting technicians appointments for customers reporting failures at home (Home Warranty)., Appointment settings (leaves) for Amazon workers., Take leave requests and send them to the case manager for approval.

Customer Service Representative

Fusion BPO
2019 - 2019

Upfront Receptionist

Choice Hotels (Comfort Inn)

Greet the guests, and provide information about the hotel and its amenities., Monitor and store all sales statistics throughout the designated shift.

Habilidades

Digital MarketingContent CreationData AnalysisProject Management
Publicado na CazVid - 3 de jul. de 2025
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