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Adriana De Los Angeles Laguna García's avatar
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Adriana De Los Angeles Laguna García

Managua, Managua Department, Nicaragua

Medical Appointment Coordinator with healthcare & customer service expertise

  • Managed scheduling and administration for complex medical procedures including colonoscopies and cardiac clearances.
  • Handled diverse customer service tasks in healthcare, legal, and retail sectors, including refunds and virtual assistance.
  • Sold electronic products such as smartphones, laptops, and accessories, consistently meeting sales targets.
Medical Appointment Scheduling
Advanced
Coordinated and managed complex medical appointments, ensuring seamless patient and provider experience.
Customer Service & Support
Expert
Provided comprehensive customer care across various industries, including healthcare, retail, and legal services.
Sales & Product Knowledge
Intermediate
Sold electronic devices and accessories, demonstrating product expertise and customer engagement skills.
Administrative & Virtual Assistance
Intermediate
Supported business operations through virtual assistance, processing refunds, cancellations, and managing communications.
Multitasking & Time Management
Advanced
Efficiently handled multiple clients and administrative tasks in fast-paced environments.

Languages

English
Spanish
See Full Skillset on CazVid
02/2022 - 12/2024
Appointment Setter
O'clinicals
Experienced Medical Appointment Coordinator responsible for scheduling and managing appointments for procedures such as colonoscopies, upper endoscopies, cardiac clearances, and follow-ups., Proficient in handling administrative medical tasks such as insurance checkouts, coordinating with healthcare providers, managing patient communications via email, and ensuring a smooth workflow for medical procedures.
06/2020 - 01/2022
Customer care, appointment setter, virtual assistant
TSI.
Gained experience working in various departments and campaigns, such as processing refunds and cancellations for online memberships, providing virtual assistant services for a supermarket manager, and working as an appointment setter for a law firm and medical insurance.
05/2018 - 06/2020
Sales Representative
Concentrix
Experienced Sales Representative with a background in selling a range of electronic products for a leading mobile company, including smartphones, laptops, iPads, and AirTags., Skilled in providing excellent customer service, multitasking in a fast-paced environment, and achieving sales targets., Proven ability to handle multiple client inquiries simultaneously while ensuring a seamless buying experience.
View Complete Work History
🎓
UCN
Psychology
Completed present
🎓
Universidad de ciencias medicas
Doctor of Medicine and Surgery (MD)
Completed 04/2018
🎓
Sagrado corazón de Jesús hnas. bethlemitas
High school diploma
Completed 2013
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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