Alejandra - Customer Service Agent with 3+ years of call handling experience

Tegucigalpa, Francisco Morazán Department, Hondurasen

Handled and resolved customer issues efficiently across multiple departments including benefits, web, and disenrollment.

Maintained call times within targets while managing high demand periods through team coordination.

Contact via CazVid

Published on CazVid

Summary

Dedicated customer service agent with extensive experience in call centers, skilled in resolving diverse customer issues and improving service quality.

Key Achievements

Contributed to product and service improvements by analyzing customer feedback.

Skills

Customer ServiceAdvanced

Provided effective support and solutions to customer inquiries and complaints.

Call Handling & CommunicationAdvanced

Managed customer calls professionally, maintaining communication quality under pressure.

Problem SolvingIntermediate

Identified root causes of customer issues and applied effective solutions.

CRM DocumentationIntermediate

Recorded and maintained detailed caller interactions in CRM systems for follow-up and analysis.

Team CollaborationIntermediate

Experience

AGENT CALLER

I work as a customer service agent, I have been in three departments (benefits, web, disenrollment)., I have experience handling calls and solving problems., I used to work under pressure and have good communication with people mostly old people., Handled and quickly resolved customer issues regarding product sales and customer service problems., Applied correct hold and transfer procedures, consistently keeping call times within timeframe target., Recorded details from customer communications on CRM., Maintained detailed product knowledge to competently and expertly advise customers., Analysed customer feedback to recommend changes in products and services, contributing to business growth., Coordinated with team members to ensure seamless service delivery during high demand periods, minimising wait times., Followed up customer calls with further information or instructions when necessary., Recorded details of callers complaints and inquiries and outlined actions taken., Monitored call metrics to evaluate performance and identify areas for improvement in call handling processes., Implemented conflict resolution strategies to address and settle customer complaints, fostering positive relationships., Demonstrated problem-solving abilities by identifying root causes of issues and implementing effective solutions., Collaborated with other call centre professionals to improve customer service.