Multifaceted Administrative & Customer Service Specialist | CazVid

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Alexandra María Cálix Torres

Tegucigalpa, Francisco Morazán Department, Honduras

Customer Service & Administrative Professional with diverse experience

  • Managed reservation processes and customer inquiries efficiently at Reservationdesk.com and Reservationcounter.com.
  • Supervised organizational aspects including staff recruitment, performance evaluations, and operations at RESIDENTIAL NJOI BEACH RESIDENCES.
  • Supported legal case preparation through research, documentation, and client communication at G&L LITIGATIONS.
Customer Service
Advanced
Provided excellent customer support across hospitality, legal, and technical sectors ensuring client satisfaction.
Administrative Support
Advanced
Handled scheduling, document management, and operational coordination in various roles such as legal and rental services.
Legal Assistance
Intermediate
Supported attorneys through case document management, research, and client communication.
Community & Social Media Management
Intermediate
Managed online communities and engaged audiences on various social media platforms.
Technical Skills
Advanced
Proficient in Microsoft Office Suite and Canva, applying these tools for administrative and presentation tasks.

Languages

Spanish
Native
English
100% Spoken and Written
French
40%
Telephone sales consultant
Reservationdesk.com and Reservationcounter.com
Responsible for making hotel reservations, tour packages internationally.
Vacation Rental Customer Service Coordinator | Sales
RESIDENTIAL NJOI BEACH RESIDENCES
Programming, coordination and supervision of services offered such as gardening, maintenance aspects, house cleaning, among others., Assistance with management of some municipal tax payments, internet services., Assistance with periodic information related to houses / lots., Know in detail rates for rental contracts with owners., Manage the availability of houses / reservations / correspondence., Follow-up of internal control documents (calendars, customer confirmation formats), receipts., Preparation of training plan for each year., Carry out the recruitment, hiring and selection process of personnel., Implement improvements in the organizational climate (Work Environment)., Conduct periodic performance evaluations., Monitor the percentage of absenteeism in the company.
MAY 2022 - JANUARY 2023
Hotel Sales Representative
ALLIED GLOBAL
FEBRUARY 2021 - FEBRUARY 2022
Virtual Legal Assistant
G&L LITIGATIONS
In charge of verifying all the data of clients, insurers and hospitals., Serve as a translator between client-lawyer among other cases., Provide attorneys with administrative and support, including document preparation, filing, and scheduling., Organize and manage case files, documents, and exhibits., Conduct research and analysis to support case preparation and strategy., Gather and record detailed information accurately and efficiently., Maintain accurate and up-to-date records of case-related activities and deadlines., Communicate with clients to gather necessary information and provide updates on case status., Provide excellent customer service, addressing client inquiries and concerns., Assist with legal research, drafting correspondence, and maintaining case files.
OCTOBER 2015 - NOVEMBER 2016
Customer Service Representative
STARTEK DE S.A. & KNOAH SOLUTIONS
APRIL 2024 - TO THE DATE (PART TIME - FLEXIBLE SCHEDULE)
Case Manager | Legal Assistant
Legal Soft | Domingo Garcia Law
APRIL 2023 - FEBRUARY 2024
Virtual Medical Assistant
ELEOS STAFFING SOLUTIONS
Answer phones, email and other correspondence., Schedule and confirm appointments., Prepare, correct and review patient histories and medical reports., Organize hospital admissions and discharges, in addition to laboratory services.
🎓
José Cecilio del Valle University (UJCV)
Bachelor of Tourism Business Administration

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