Amr - Customer Service & Safety Coordinator with 15+ years in Aviation & Security

La Paz, La Paz Department, Boliviaen

Led safety and security operations for Unilever Mashreq, ensuring compliance and risk mitigation.

Managed check-in and boarding processes at Aero Services Egypt, enhancing operational efficiency.

Published on CazVid

Summary

Dedicated professional with over 15 years of experience in aviation, security, and customer service. Proven track record of enhancing operational efficiency, ensuring safety compliance, and delivering excellent customer experiences across diverse environments.

Key Achievements

Streamlined customer engagement strategies resulting in improved service delivery in aviation roles.
Gained extensive experience with airline reservation and departure control systems such as Amadeus and Altea.
Supervised safety protocols and control room operations, reducing incident response times.

Skills

Customer EngagementAdvanced

Expertise in engaging customers effectively to enhance satisfaction and loyalty in aviation and service sectors.

Safety & Security ProceduresExpert

Proficient in implementing safety standards and security protocols within high-pressure environments.

Operational CoordinationIntermediate

Skilled in coordinating check-in, boarding, and ramp operations to ensure seamless airport workflows.

System Expertise (Codeco, Amadeus, Altea)Advanced

Experienced in managing airline reservation and departure control systems for efficient passenger handling.

Experience

CLC Lead Coordinator

Aero Services Egypt (ASE)

2023 - 2025

Check-In agent, worked on Codeco & Amadeus departure control systems. Gate and Boarding Control agent. Lost and Found, worked on World Tracer web site. Altea Reservation(EMD). Ramp agent. Safety & Security. Load Control