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Customer Service & Safety Coordinator with 15+ years in Aviation & Security
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Competencies
Expertise in engaging customers effectively to enhance satisfaction and loyalty in aviation and service sectors.
Proficient in implementing safety standards and security protocols within high-pressure environments.
Skilled in coordinating check-in, boarding, and ramp operations to ensure seamless airport workflows.
Experienced in managing airline reservation and departure control systems for efficient passenger handling.
Capable of planning load operations and ensuring adherence to safety regulations.
Education
Languages
Summary
Dedicated professional with over 15 years of experience in aviation, security, and customer service. Proven track record of enhancing operational efficiency, ensuring safety compliance, and delivering excellent customer experiences across diverse environments.
Key Achievements
- Led safety and security operations for Unilever Mashreq, ensuring compliance and risk mitigation.
- Managed check-in and boarding processes at Aero Services Egypt, enhancing operational efficiency.
- Streamlined customer engagement strategies resulting in improved service delivery in aviation roles.
- Gained extensive experience with airline reservation and departure control systems such as Amadeus and Altea.
- Supervised safety protocols and control room operations, reducing incident response times.
Experience
CLC Lead Coordinator
Check-In agent, worked on Codeco & Amadeus departure control systems. Gate and Boarding Control agent. Lost and Found, worked on World Tracer web site. Altea Reservation(EMD). Ramp agent. Safety & Security. Load Control