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Antonio Arizpe

Monterrey, Nuevo León, Mexico

Remote Tech Support Agent with 7 years of IT support experience

  • Provided comprehensive remote tech support across multiple platforms including Windows, Mac, Linux, and Android.
  • Managed and resolved issues related to network protocols, server management, and cybersecurity such as firewall and OS hardening.
  • Handled ticketing system management, physical maintenance, and user support for enterprise applications like SAP and Outlook.
Network Troubleshooting
Advanced
Resolved network connectivity issues, WLAN, firewall, and VPN configurations for diverse environments.
Server and OS Management
Advanced
Experience with server imaging, Linux, Windows OS (7-10), and server maintenance tasks.
User Support & Ticketing
Intermediate
Managed user issues related to hardware, software, and enterprise applications via ticketing systems.
Security & OS Hardening
Intermediate
Implemented OS hardening, antivirus protocols, and basic cybersecurity practices to ensure system integrity.
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Remote Tech Support Agent

Providing remote tech support for various network protocols and servers. Exp with WLAN, firewall, network monitoring, OS hardening, imaging, OpenVPN, printers, Windows 7-10/Mac/iOS/Android, Linux and Active Directory experience, Outlook, SAP, Excel, Powerpoint.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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