Antonio - Remote Tech Support Agent with 7 years of IT support experience

Monterrey, Nuevo León, MexicoRemoteen

Provided comprehensive remote tech support across multiple platforms including Windows, Mac, Linux, and Android.

Managed and resolved issues related to network protocols, server management, and cybersecurity such as firewall and OS hardening.

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Published on CazVidVideo interview availableOpen to remote

Summary

Experienced IT support professional with 7 years of providing proactive troubleshooting and system maintenance across various platforms and network setups.

Video Resume

Key Achievements

Handled ticketing system management, physical maintenance, and user support for enterprise applications like SAP and Outlook.

Skills

Network TroubleshootingAdvanced

Resolved network connectivity issues, WLAN, firewall, and VPN configurations for diverse environments.

Server and OS ManagementAdvanced

Experience with server imaging, Linux, Windows OS (7-10), and server maintenance tasks.

User Support & TicketingIntermediate

Managed user issues related to hardware, software, and enterprise applications via ticketing systems.

Security & OS HardeningIntermediate

Implemented OS hardening, antivirus protocols, and basic cybersecurity practices to ensure system integrity.

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