Experienced IT support professional with 7 years of providing proactive troubleshooting and system maintenance across various platforms and network setups.
Resolved network connectivity issues, WLAN, firewall, and VPN configurations for diverse environments.
Experience with server imaging, Linux, Windows OS (7-10), and server maintenance tasks.
Managed user issues related to hardware, software, and enterprise applications via ticketing systems.
Implemented OS hardening, antivirus protocols, and basic cybersecurity practices to ensure system integrity.