This is my profileContact via CazVid
apple.com
Customer Service Specialist with 4+ years in Insurance & Retail
Video resume
Customer service skills And Recruiter
Customer service representative with over four years’ experience in customer service. Experiencenwith software, handling customer complaints, and maintaining a positive and friendly disposition.nHoping to use my wealth of experience to attain employment in a customer service role.nnPROFESSIONAL EXPERIENCEnPROGRESSIVE INSURANCEnCustomer Service Specialist October [contact hidden] – Presentn• Answer and direct 40+ calls daily, with goals including selling plans, managing customernaccounts, responding to service queries, and cancelling accountsn• Received a 90% average customer satisfaction rating (to date), winning “Employee of the Month” innJuly of 2020n• Able to research and manage highly complicated accounts to provide comprehensive service toncustomers and assist upper managementn• Closed sales at almost 60% rating, 10% higher than company average.nnBARNES AND NOBLE BOOKSTOREnInformation and Customer Service Specialist September 2019 – 05 2021n• Memorized store organization system, as well as special products and discounts, andndirected customers to desired productsn• Conducted returns and informed customers of return policyn• Fielded customer complaints and issues, with +90% of issues resolved to customer satisfactionn• Maintained friendly and positive attitude at all times, even with unhappy and unruly customersn• Mastered in-house customer service and sales computers, powered by Zendeskn• Awarded “Employee of the Month” in January 2011nnEDUCATIONnBachelor’s of Science in Business Administration,n• GPA 3.4/4.0n• Future Business Leaders of America Scholarship RecipientnnADDITIONAL SKILLSn• Excellent communication skills with a focus on customer servicen• 65 WPM Typistn• Software: Zendesk, and Kayakon• Experience with Microsoft Office – Word & Excel
Contact
Florida City, Florida, United States
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Applied in handling customer inquiries, complaints, and account management in insurance and retail sectors.
Communication SkillsAdvanced
Utilized to maintain positive interactions with customers and effectively convey information.
Sales and Account ManagementIntermediate
Managed customer accounts, promoted plans, and achieved high sales closure rates.
Software ProficiencyIntermediate
Experienced with Zendesk, Kayako, and Microsoft Office tools to facilitate customer service operations.
Research & Problem SolvingIntermediate
Researched complex accounts and resolved customer issues efficiently.
Summary
Customer service specialist with over 4 years' experience in insurance and retail sectors, skilled in client communication, account management, and software tools like Zendesk.
Key Achievements
- Received a 90% customer satisfaction rating and won Employee of the Month at Progressive Insurance
- Closed sales at nearly 60%, exceeding the company average by 10%
- Resolved over 90% of customer complaints effectively at Barnes and Noble
Skills
Customer ServiceCommunication SkillsSales and Account ManagementSoftware ProficiencyResearch & Problem Solving
Published on CazVid - May 17, 2026