Ariadne - Customer Service & Spa Therapist with diverse hospitality experience

Mérida, Yucatán, Mexicoen

Provided exceptional guest support and satisfaction at The Fives Beach Residences, managing reservations and monitors.

Enhanced guest experience through personalized service, ensuring positive post-sale follow-up and feedback collection.

Published on CazVid

Summary

Bilingual hospitality professional with extensive experience in guest services, spa treatments, and reservation management, committed to delivering exceptional experiences and operational excellence.

Key Achievements

Promoted and upsold spa and hotel services at Seadust Family Resort, increasing customer engagement and revenue.
Streamlined reservation and check-in processes using PMS and CETEC systems, improving operational efficiency.
Delivered bilingual customer support, fostering inclusive and accessible service environments.

Skills

Customer ServiceExpert

Exceptional ability to engage with guests, address needs, and ensure satisfaction in hospitality settings.

Communication SkillsAdvanced

Proficient in bilingual communication, providing clear, empathetic interactions with diverse clientele.

Reservation & Front Desk ManagementAdvanced

Skilled in managing reservations, waitlists, and guest inquiries with efficiency and accuracy.

Spa & Wellness ServicesIntermediate

Experienced in providing spa treatments and promoting wellness services to enhance guest experiences.

Technical Skills

Experience

Customer Service / Hostess

THE FIVES - BEACH RESIDENCES

Welcome and support groups arrivals at the hotel.. Post sale satisfaction services.. Welcome guests to the venue.. Manage reservations.. Provide accurate wait times and monitoring waiting lists.. Cash management and room service.

Bilingual SPA Therapist

SEADUST FAMILY RESORT

Spa Services. Assist guests with booking additional spa services.. Promote Spa, Hotel and Club affiliates and services.. Ensure customer satisfaction and relay customer feedback to the appropriate management teams.