This is my profileContact via CazVidAriadne
Customer Service & Spa Therapist with diverse hospitality experience
Contact
Competencies
Exceptional ability to engage with guests, address needs, and ensure satisfaction in hospitality settings.
Proficient in bilingual communication, providing clear, empathetic interactions with diverse clientele.
Skilled in managing reservations, waitlists, and guest inquiries with efficiency and accuracy.
Experienced in providing spa treatments and promoting wellness services to enhance guest experiences.
Proficient in Microsoft Office, Google G Suite, PMS, CETEC, and AMARIS systems for operational tasks.
Education
Languages
Summary
Bilingual hospitality professional with extensive experience in guest services, spa treatments, and reservation management, committed to delivering exceptional experiences and operational excellence.
Key Achievements
- Provided exceptional guest support and satisfaction at The Fives Beach Residences, managing reservations and monitors.
- Enhanced guest experience through personalized service, ensuring positive post-sale follow-up and feedback collection.
- Promoted and upsold spa and hotel services at Seadust Family Resort, increasing customer engagement and revenue.
- Streamlined reservation and check-in processes using PMS and CETEC systems, improving operational efficiency.
- Delivered bilingual customer support, fostering inclusive and accessible service environments.
Experience
Customer Service / Hostess
Welcome and support groups arrivals at the hotel.. Post sale satisfaction services.. Welcome guests to the venue.. Manage reservations.. Provide accurate wait times and monitoring waiting lists.. Cash management and room service.
Bilingual SPA Therapist
Spa Services. Assist guests with booking additional spa services.. Promote Spa, Hotel and Club affiliates and services.. Ensure customer satisfaction and relay customer feedback to the appropriate management teams.