Experienced BPO professional with a history of advancing through roles in customer support, sales, and account management, demonstrating adaptability across various functions.
Provided customer support and resolved client queries in call center settings.
Engaged in sales activities and customer retention efforts to maintain client base.
Managed customer accounts with aim to upsell, downgrade, or retain services.
Effectively communicated with clients to address needs and explain product/services.
SITEL Nicaragua
Convergys
OneLink BPO
Foundever
High school graduate
Cashier course
English as a language
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