This is my profileContact via CazVidAriel
Customer Service & Sales Specialist with diverse BPO experience
Contact
Managua, Managua Department, Nicaragua
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided customer support and resolved client queries in call center settings.
Sales & RetentionsIntermediate
Engaged in sales activities and customer retention efforts to maintain client base.
Account ManagementBeginner
Managed customer accounts with aim to upsell, downgrade, or retain services.
Communication SkillsIntermediate
Effectively communicated with clients to address needs and explain product/services.
Education
High school graduate
Instituto Publico Camilo Zapata
Completed 2014
Cashier course
Instituto Tecnico San Judas
Completed 2017
English as a language
Atenec
Completed 2017
Languages
SpanishNative
EnglishBasic
Summary
Experienced BPO professional with a history of advancing through roles in customer support, sales, and account management, demonstrating adaptability across various functions.
Key Achievements
- Progressed through multiple roles including customer service, sales, retentions, and acquisitions at OneLink BPO
- Handled multiple roles within BPO environments, demonstrating adaptability and role progression
- Gained experience across customer service, sales, and account management functions
Experience
Customer service agent
SITEL Nicaragua
June 2017 - May 2019
Sales agent
Convergys
June 2019 - October 2019
Customer service agent then moved to retentions and finally acquisitions specialist
OneLink BPO
October 2019 - April 2021
Upgrades and downgrades agent
Foundever
May 2021 - September 2024
Skills
Customer ServiceSales & RetentionsAccount ManagementCommunication Skills
Published on CazVid - Jul 3, 2025