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Ariel
Customer service agent
Contato
Managua, Managua Department, Nicaragua
Disponível na CazVid
Competências
Customer ServiceIntermediate
Provided customer support and resolved client queries in call center settings.
Sales & RetentionsIntermediate
Engaged in sales activities and customer retention efforts to maintain client base.
Account ManagementBeginner
Managed customer accounts with aim to upsell, downgrade, or retain services.
Communication SkillsIntermediate
Effectively communicated with clients to address needs and explain product/services.
Formação acadêmica
High school graduate
Instituto Publico Camilo Zapata
Completed 2014
Cashier course
Instituto Tecnico San Judas
Completed 2017
English as a language
Atenec
Completed 2017
Idiomas
SpanishNative
EnglishBasic
Resumo
Experienced BPO professional with a history of advancing through roles in customer support, sales, and account management, demonstrating adaptability across various functions.
Principais conquistas
- Progressed through multiple roles including customer service, sales, retentions, and acquisitions at OneLink BPO
- Handled multiple roles within BPO environments, demonstrating adaptability and role progression
- Gained experience across customer service, sales, and account management functions
Experiência
Customer service agent
SITEL Nicaragua
June 2017 - May 2019
Sales agent
Convergys
June 2019 - October 2019
Customer service agent then moved to retentions and finally acquisitions specialist
OneLink BPO
October 2019 - April 2021
Upgrades and downgrades agent
Foundever
May 2021 - September 2024
Habilidades
Customer ServiceSales & RetentionsAccount ManagementCommunication Skills
Publicado na CazVid - 3 de jul. de 2025