Experienced in delivering exceptional customer service and providing comprehensive remote administrative support for executives, with a focus on process improvement and customer satisfaction.
Provided support and resolved conflicts across multiple channels using CRM systems.
Managed calendars, email correspondence, travel arrangements, and document organization for executives.
Conducted research and compiled reports to assist in decision-making processes.
Streamlined recurring tasks by implementing automation tools, improving efficiency.
Innova BPO
Handled inbound and outbound customer inquiries via email, chat, and phone, ensuring a high level of customer satisfaction., Resolved complaints efficiently, balancing company policies with customer needs., Processed orders, refunds, and account updates using CRM software., Assisted customers with troubleshooting product issues and navigating online platforms., Maintained detailed records of customer interactions for future reference., Assisted in the creation of training resources for new agents.
Call Pro USA & Freelance
Provided remote administrative support to executives, managing emails, scheduling meetings, and handling confidential communications., Coordinated travel arrangements, ensuring smooth logistics for domestic and international trips., Conducted research and compiled reports to aid decision-making., Streamlined processes by implementing automation tools for recruiting tasks, Streamlined processes by implementing automation tools for recurring tasks., Maintained an organized digital filing system, ensuring easy access to important documents.
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Utilized Trello, Asana, and HubSpot for task tracking and project coordination.
